Welcome to Grandgen Realty, a trusted real estate company in Nairobi, Kenya.
Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit www.grandgenrealty.com or engage with our property services.
We comply with the Kenya Data Protection Act (2019) and align with global standards such as the General Data Protection Regulation (GDPR).
1. Information We Collect
Personal Information
When you contact us, subscribe, or make a property inquiry, we may collect:
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Your full name
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Email address
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Phone number
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Property interests or preferences
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Any details you share via contact or inquiry forms
Technical Information
We automatically collect non-personal data such as:
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IP address
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Browser type and version
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Device and operating system
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Pages visited and time spent
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Cookies and similar technologies
2. Legal Basis for Processing
We process your data lawfully under the following grounds:
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Consent: When you voluntarily submit your details
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Contractual necessity: When we need to communicate or provide property services
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Legal obligation: To comply with applicable laws
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Legitimate interest: To enhance user experience and improve our website performance
3. How We Use Your Data
Your data helps us to:
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Respond to property inquiries and service requests
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Send property listings, market updates, or newsletters (with your consent)
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Improve our website and customer service experience
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Analyze website traffic and marketing performance
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Meet legal and regulatory obligations
We will never use your data for purposes other than those stated above.
4. Cookies and Tracking
Our website uses cookies to:
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Enhance user experience
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Remember user preferences
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Analyze web traffic and trends
You can adjust or disable cookies in your browser settings.
Please note that disabling cookies may affect certain site features.
5. Sharing of Personal Data
At Grandgen Realty, we value your privacy.
We do not sell or rent your data to any third parties.
We may share information only with:
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Authorized service providers (e.g., hosting, analytics, or email services)
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Regulatory authorities if required by law
All third parties are required to handle your information securely and confidentially.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
Once no longer needed, data is securely deleted or anonymized.
7. Your Data Rights
You have the right to:
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Access your personal data
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Request correction or deletion of your data
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Withdraw consent at any time
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Restrict or object to data processing
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Request data portability (where applicable)
To exercise these rights, please contact us at info@grandgenrealty.com.
We respond to all requests promptly and in line with the Kenya Data Protection Act.
8. Data Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, or misuse.
While we take all reasonable precautions, no online system is entirely secure.
9. International Data Transfers
If your data is transferred or processed outside Kenya, we ensure it is protected by adequate safeguards that comply with international data protection standards.
10. Links to Other Websites
Our website may contain links to other property or real estate sites.
We are not responsible for the privacy practices or content of these external websites.
Please review their privacy policies before sharing personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will always be posted here with a new “Last Updated” date.
By continuing to use our website, you accept any updated terms.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Grandgen Realty
📍 Nairobi, Kenya
📧 info@grandgenrealty.com
🌐 www.grandgenrealty.com
